1. I sent you an email but received no response?
Please make sure you addressed it to the correct email address, firstname.lastname@example.org. Alternatively, fill out the contact form online.
2. Are you open to the public?
Adventure Motorcycle Equipment’s warehouse is closed to the public, all orders need to be made online and will be shipped.
However, the most important thing is Adventure Motorcycle Equipment’s website is open 24/7 so you can always place an order at anytime online.
Placing an order/ Payment options/ Postage/ Retail shops
1. Can I pick up my items from the warehouse?
No, you can not. Adventure Motorcycle Equipment’s warehouse is not open to the public, we are an online ONLY store.
2. I am a retail motorbike shop, can I place an order?
Yes, but we do not offer dealer prices. You can purchase the same way a normal customer does by purchasing online (make sure you put your company name in there or open an account)
3. Can I do an order over the phone?
No you can't, we encourage you to purchase online.
4. How do I see postage costs before purchasing?
We send all items based on weight. You can find this cost by adding all the items you want to order in your cart and filling out the quote options below your cart with your postcode and state. This provides you with the option for shipping. We have a base rate for all small items. If you are making a small purchase we advise you to add more items to your order to get better value for shipping.
5. Do you offer discounts on multiple items?
No, Adventure Motorcycle Equipment does not offer discounts on multiple items purchased at one time.
6. What postage carrier do you use?
Adventure Motorcycle Equipment sends all orders via Australia Post and require a signature on delivery.
7. What are your payment options?
You can pay on the website via credit card (VISA, Mastercard, AMEX), direct deposit (bank transfer), Afterpay or PayPal. These are all secure options.
8. Are there products you don’t keep in stock regularly?
Adventure Motorcycle Equipment does not order in any products, we only have what is on the website in stock.
9. I don’t have an email address, how do I purchase?
Unfortunately, Adventure Motorcycle Equipment cannot process orders without an email address. Our system will not let us go to the next step without an email. If you do not have one we advise you to use a family member, as this is how we contact you to send you your tracking number and contact you if we have a problem with the dispatch of your order.
10. I need an item in a hurry, how do I do a rush order?
We recommend that you do not leave ordering your products to the last minute. We can do an express post which will need to be arranged via email, however, we cannot guarantee that your items will be delivered in time.
11. Can I pay for my products in the warehouse?
No, as we do not have public access to the warehouse.
12. Why do I have to enter a phone number when making my order?
Adventure Motorcycle Equipment asks you to provide us with a mobile number as you will receive a text message from Australia Post when your delivery is on its way and needs a signature.
13. My credit card is not working when trying to pay for my order?
If your card is not working please make sure it has sufficient funds and that the numbers are correct. If it still does not work then you will need to contact your bank. Alternatively you can also try PayPal, direct deposit or Afterpay.
14. How long will my order take to be delivered?
We send all orders via Australia Post.
Below is an estimated parcel delivery times. Please keep in mind that large items will more than likely add to this time. You will be able to keep track of your order with the tracking number provided when your order is shipped from our warehouse.
Estimated Delivery time;
ACT: Next business day.
NSW (central) : 1-4 business days.
NSW (regional) :1-7 business days.
QLD (Brisbane area): 2-6 business days.
QLD (North): 3-9 business days.
NT: 4-10 business days.
WA (south): 5-10 business days.
WA (north): 5-15 business days.
SA: 3-8 business days.
VIC: 2-6 business days.
TAS: 3-8 business days.
Already made an order/ Cancellations/ Change of mind/ Damaged items/ Clothes, Gloves, Boots/ Tracking your order/ Accounts/ Forgot password
How long do I have to return an item if I don’t like it?
You have 30 days from when you received the item/s to return it to us, please send us an email to advise that you are returning the item/s. You will be responsible for all postage costs involved in returning the goods to Adventure Motorcycle Equipment in Canberra.
How do I track my order?
Once your order is dispatched from Adventure Motorcycle Equipment’s warehouse in Pialligo ACT, you will receive an email from the warehouse manager with the tracking number for the order.
My tracking number is not working?
If the tracking is not working please keep in mind that it will not become active until it has been received by Australia Post. Check back later that night or the following day for an update. If it is still not working then respond to the initial tracking email we sent you and advise us of the problem you are having with tracking.
Can I look at the products in the warehouse?
No, because we are primarily an online store we sell items straight from the warehouse.
I want to come into the warehouse to set up my bike and need a large block of time, can I organise this?
No, as we do not have the warehouse open to the public.
How can I check the status of my order?
You can check the status of your order by logging into your online portal and it will have the status of your order. You will receive a tracking email from the warehouse manager. If you still do not receive anything make sure you entered the correct email and get in touch with us.
I forgot my password how do I reset it?
Under the account sign in section, there is a link for "Forgot your password", just click the link, enter your email address and a new password will be sent to your email address.
Why should I make an account?
Making an account makes for an easy transaction the next time you order. It also allows us to get through the system faster. You can also save your cart and wishlist and come back to purchase with Adventure Motorcycle Equipment at a later date granted they have not been sold.
How do I get a credit for returned goods?
Adventure Motorcycle Equipment staff make the final decision about accepting goods for return and credit. Various factors are taken into account.
Returned within 30 Days
Packaging, if any, in good order
If all is well, we will credit/refund the cost of goods. This does not include the initial cost of freight for the dispatch of the goods.
I want to return an item but I damaged it?
If this is the case, please email us with images of the damaged item. If it is outside of the 30 days, unfortunately, there is nothing we can do.
If you are within the 30 days we will assess whether we will accept the damaged item in the condition and provide you with a credit amount to be used within 30 days. You will not receive a full refund. The amount of credit will depend on how much damage there is to the goods. You will also need to pay for return postage to the Adventure Motorcycle Equipment warehouse in the ACT. We would advise you to resell the product yourself. If you are unsure you like the product as soon as you receive it, keep this in mind before you install it on the bike and take extra care.
There is a part missing from my order?
If you are missing parts from a product please email back to the warehouse manager either the tracking email or a new email (email@example.com) and provide us with the details. If there is a particular part missing from a product (bolt/screw/etc) please email us and provide the full details and photos where possible. We will then arrange with the supplier of the product to get the part to you.
How do I know if the boots/gloves/jackets/pants are going to be the right size?
On these listings on the Adventure Motorcycle Equipment website, there is a size chart with measurements. If you order and the product is the wrong size please refer to our returns policy.
I changed my mind/bought another product how do I return it?
If you changed your mind, you will need to return the product to us within 30 days of receiving the item. If it is outside of the 30 days, unfortunately, there is nothing we can do.
Please email us to advise that you wish to return it, you need to pay for the return postage and make sure no parts are missing and that the item is not damaged in any way. If it is damaged this will result in a partial refund to be decided by the Adventure Motorcycle Equipment staff. Once we receive the item it will be looked at and if all is fine we will process your refund and notify you via email, please allow 3-4 business days for the refund to appear in your account.
What items can I look at in the warehouse?
The warehouse is not open to the public so you are not able to view any products.
15. How do I cancel an order?
If you want to cancel an order you placed with Adventure Motorcycle Equipment before it is dispatched you need to provide this in writing (email or contact form) at the earliest time possible. If the order has already left the warehouse before you advised us then you will need to pay for the return postage to our warehouse in Canberra, or keep the order. If you ring to cancel an order you will be asked to send this in writing.
16. I already made an order but want to add something to it, how can I do this?
Please send us an email and we will take it from there firstname.lastname@example.org
If there is no option to visit the warehouse, how can I look at products?
Simply search via the website and use the images provided to find the right product for you.
Do you sell helmets?
Adventure Motorcycle Equipment does not sell helmets and we do not plan to sell helmets in the future.
Other matters we could not fit above / eBay orders/ Bike parts
Do you offer fitment services?
Adventure Motorcycle Equipment does not offer fitment services for tyres or any other products on our website.
Do you organise rides?
Adventure Motorcycle Equipment does not organise rides, we advise you to check Facebook or Google for local riding groups in your area.
What bikes do you cater for?
Our website is categorized into the bikes and the particular products we can do for that bike we do not offer specific bike parts for any other bike.
I just bought my bike, what do I need for it?
This can be very specific based on the bike, rider and planned use of the bike. We have a blog full of our most popular bike models and makes and the things we recommend for each bike, if we don't have your bike or have any questions, please email us at email@example.com. This way we can send you the appropriate links to get your bike ready for the world of adventure riding.
I purchased on your eBay store and changed my mind on the product?
You will need to advise us via your tracking email and let us know you want to return it, for eBay orders these need to be within 30 days of receiving the item.
If you have any other questions please feel free to send us an email at firstname.lastname@example.org or fill out the contact us form.